Contact Us
For investors
Customer service: 800-225-5291
Education savings: 866-222-7498
Automated EASi-Line: 800-338-8080 (available 24 hours)
For financial professionals
Financial advisor and registered investment advisor sales support: 800-225-6020
Financial advisor education savings sales support: 866-626-8529
Institutional sales support: 800-225-6020
Customers with hearing or speech disabilities
Use your preferred technology and relay service, including 711, to contact us at 800-225-5291 or send a message using our form below. Please note that we’re unable to act on any email requests for account transactions, such as purchases, redemptions, and account maintenance. We’re also unable to provide account-specific information, such as account values, over email for the protection of your privacy. Please access your account to perform such transactions.
Send a message
Please use the form below. If it’s received before 6:00 P.M., Eastern time, we’ll respond to it by the end of the following business day. Otherwise, please allow for two business days for a response.
By mail
Regular mailing address
John Hancock Signature Services, Inc.
PO Box 219909
Kansas City, MO 64121-9909
Overnight mailing address
John Hancock Signature Services, Inc.
801 Pennsylvania Ave., Suite 219909
Kansas City, MO 64105-1307
Our customer service representatives can be reached Monday through Thursday between 8:00 A.M. and 7:00 P.M., and Friday between 8:00 A.M. and 6:00 P.M., Eastern time. Please have your fund information and account number(s) available.
Education savings by mail
Standard delivery
John Hancock Freedom 529
P.O. Box 17603
Baltimore, MD 21297-1603
Overnight delivery
John Hancock Freedom 529
c/o T. Rowe Price Mail Code 17603
4515 Painters Mill Road
Owings Mills, MD 21117-4903
Our customer service representatives can be reached Monday through Thursday between 8:00 A.M. and 7:00 P.M., and Friday between 8:00 A.M. and 6:00 P.M., Eastern time. Please have your fund information and account number(s) available.
Corporate headquarters
John Hancock Investment Management
200 Berkeley Street
Boston, MA 02116
Media relations
Please contact our media relations representative Elizabeth Bartlett with any press inquiries.
Email: elizabeth_bartlett@jhancock.com
Phone: 857-210-2286